Client area, dashboard and CRM issues
Use for dashboard visibility, CRM records, login/client area access, account display issues, and user data corrections.
- Client Area Issue
- CRM Issue
- Dashboard Issue
- Login Issue
Website bugs, UI/UX and content updates
Use for public website issues, page bugs, translations, UI/UX problems, broken links, and website content changes.
- Website Bug
- UI / UX Issue
- Translation Issue
- Page Content Update
Trading reviews and investigations
Use for trading investigations, rule violation reviews, consistency checks, payout concerns, and account restriction requests.
- Trading Investigation
- Rule Violation Review
- Restriction Request
- Consistency Review
Payments, payouts and billing cases
Use for payment issues, purchase problems, refunds, payout reviews, invoices, billing requests, and PSP issues.
- Payment Issue
- Refund Request
- Payout Issue
- Billing / PSP Issue
KYC, document and policy reviews
Use for KYC reviews, document checks, terms breach reviews, compliance escalations, and policy review requests.
- KYC Review
- Document Review
- Terms Breach
- Compliance Escalation
Approvals, exceptions and escalations
Use for management approvals, policy decisions, refund or payout exceptions, escalations, and special case reviews.
- GM Approval
- Escalation
- Exception Approval
- Policy Decision
Promotions, discount codes and campaign prizes
Use for promo setup, discount codes, giveaway winner lists, account prizes, coupon issues, and campaign reward requests.
- Promo Code
- Giveaway
- Winner Verification
- Marketing Campaign
- Discount Extension
Notifications, trading hours and client communications
Use for trading hours updates, maintenance notices, platform announcements, email campaigns, service disruptions and client communications.
- Trading Hours
- Maintenance
- Announcements
- Email Campaigns
- Platform Status