Support Portal

How can we help you today?

Select the right department below and submit your ticket. Our teams respond promptly.

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Departments
Development

Dev — Technical Issues

Bugs, API failures, system errors or any backend technical problem affecting the platform.

Log a ticket 4h
IT Support

Website & Front End

Website bugs, login issues, display problems or any browser-related errors.

Log a ticket 2h
Risk

Trading Investigations

Compliance flags, trading anomalies or formal risk investigation requests.

Log a ticket 6h
Finance

Finance & Billing

Billing queries, invoice requests, expense approvals and financial policy questions.

Log a ticket 8h
Requires GM approval
Executive

GM — Approvals & Escalations

Requests requiring General Manager sign-off, executive decisions or cross-department escalations.

Request approval 24h